Balivillas.com / Bali.com Ltd is a licensee of the TRUSTe Privacy Program. This privacy statement discloses the privacy practices for the web site balivillas.com and has been up-dated on May 20, 2005.

TRUSTe is an independent, non-profit organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. Because Balivillas.com / Bali.com Ltd wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe. By displaying the TRUSTe trust mark, Balivillas.com / Bali.com Ltd has agreed to notify you of:

1. What personally identifiable information of yours or third party personally identification is collected from you through the web site;
2. The organization collecting the information;
3. How the information is used;
4. With whom the information may be shared;
5. What choices are available to you regarding collection, use and distribution of the information;
6. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under Balivillas.com / Bali.com Ltd's control;
7. How you can correct any inaccuracies in the information.

If you feel that this company is not abiding by its posted privacy policy, you should first contact Peter Rieger at Balivillas.com / Bali.com Ltd by e-mail (rieger@bali.com) or telephone at +62-361 703-060. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with Balivillas.com / Bali.com Ltd to resolve your concerns.

Information Collection and Use
Balivillas.com / Bali.com Ltd is the sole owner of the information collected on the above listed web site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Balivillas.com / Bali.com Ltd collects information from its visitors at several different points on the company's web sites:

Inquiry Forms
Sending certain inquiries visitors are required to give information such as contact (name and e-mail address), number and age of travelers, personal preferences, etc. The contact information is used to contact visitors about the services on the web site for which they have expressed interest. It is optional for the visitor to provide other information (such as age and gender, preferences, etc), but encouraged so Balivillas.com / Bali.com Ltd can provide a more personalized service.

Reservation Forms
Here a visitor must provide contact information (such as name, age and address and names and age of guests), and financial information (such as credit card number, expiration date, and name of issueing bank). This information is used for billing purposes, to process customers' reservations, and to arrange guest services on arrival. If Balivillas.com / Bali.com Ltd has problems processing a reservation, the contact information is used to get in touch with the client.

Registration Forms (Travel Trade only)
Travel consultants and agencies must complete a registration form if they wish to access password protected Travel Trade sections of the company's web site. This information (address, contact persons, company background, etc) is only used to qualify the registrant before issuing a password and user name. Balivillas.com / Bali.com Ltd sends registered users a welcoming e-mail to confirm password and user name. To up-date your information, please see "Correcting/Updating Personal Information" below.

Cookies
A cookie is a piece of data stored on the visitor's hard drive containing information about the visitor. Usage of a cookie is in no way linked to any personally identifiable information while on any of the above listed sites.

Log Files
Balivillas.com / Bali.com Ltd uses IP addresses to analyze trends, administer the sites, track visitor's movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information.

Sharing
In general Balivillas.com / Bali.com Ltd does not share any information with partners or other parties. Exception is when Balivillas.com / Bali.com Ltd co-operates with another party to provide specific services (e.g. airline ticketing) and the client requests for these services. Only in these cases the company will share name and contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Balivillas.com / Bali.com Ltd will not voluntarily disclose any information about individual users, except as described in this Privacy Statement, or to comply with applicable laws or valid legal process, or to protect the rights or property of Balivillas.com / Bali.com Ltd.

Links
The above listed web site contain links to other sites. Please be aware that Balivillas.com / Bali.com Ltd is not responsible for the privacy practices of other sites not controlled by the company. Balivillas.com / Bali.com Ltd encourages its visitors to be aware when they leave the company's web sites and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by the Web sites operated by Balivillas.com / Bali.com Ltd.

Surveys
From time-to-time Balivillas.com / Bali.com Ltd might requests information from visitors via surveys. Participation in these surveys is completely voluntary and the visitor therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as nationality, age level). Contact information will be used only to contact participants. Survey information will be used for purposes of monitoring or improving the use and satisfaction of the company's web sites and Balivillas.com / Bali.com Ltd's services.

Tell-A-Friend
If a visitor elects to use Balivillas.com / Bali.com Ltd's referral service for informing a friend about one of the company's sites, the on-line form asks them for the friend's name and e-mail address. Balivillas.com / Bali.com Ltd will automatically send the friend(s) a one-time e-mail inviting them to visit the site. Balivillas.com / Bali.com Ltd stores this information for the sole purpose of sending this one-time e-mail, and the information will not be used for any other purpose.

Security
Balivillas.com / Bali.com Ltd takes every precaution to protect its web site visitors' information. When you submit sensitive information via any of the web sites, your information is protected both online and off-line.
When a inquiry/reservation form asks visitors to enter sensitive information (such as credit card number and/or passport number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as any of the inquiry/reservation forms, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing". To learn more about SSL, follow this link.
While Balivillas.com / Bali.com Ltd uses SSL encryption to protect sensitive information online, the company also does everything in its power to protect user-information off-line. Access to all visitors' information, not just the sensitive information mentioned above, is restricted in its offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, employees are notified and/or reminded about the importance the company places on privacy, and what they can do to ensure customers' information is protected. Finally, the servers that the company stores personally identifiable information on are kept in a secure environment, behind a locked door.
If you have any questions about the security at any of Balivillas.com / Bali.com Ltd's web site, you can send an email to security@bali.com.

Special Offers
Clients may occasionally receive information on new services, special offers, and in the future perhaps a newsletter. Out of respect for the privacy of our visitors Balivillas.com / Bali.com Ltdd presents the option to not receive these types of communications. Please see the choice and opt-out below.

Correcting/Updating Personal Information
If a user's (travel agent, client or site visitor) personally identifiable information changes (such as your address), or if you no longer desire our service, Balivillas.com / Bali.com Ltd will endeavor to correct, update or remove your personal data provided to us. This can easily be done by emailing the company's Customer Support at support@bali.com.

Choice/Opt-out
Visitors are given the opportunity to opt-out of having their information used for purposes not directly related to their specific inquiry or reservation at the point where we ask for the information. For example, all inquiry and reservation forms have an "opt-out" button so visitors who send in the form but don't want any other marketing material can keep their email address off the company's lists.
Visitors who no longer wish to receive any promotional materials may opt-out of receiving these communications at any time by replying to unsubscribe in the subject line in the email or email Balivillas.com / Bali.com Ltd at support@bali.com

Notification of Changes
If Balivillas.com / Bali.com Ltd decides to change its privacy policy, those changes will be posted on the company's web site so visitors are always aware of what information Balivillas.com / Bali.com Ltd collects, how it is used, and under which circumstances, if any, it will be disclosed. If at any point Balivillas.com / Bali.com Ltd decides to use personally identifiable information in a manner different from that stated at the time it was collected, the company will notify visitors by way of an e-mail. Visitors will have a choice to agree or not the company uses their information in this different manner. Balivillas.com / Bali.com Ltd will use any information only in accordance with the privacy policy under which the information was collected.